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Research IT Services News

InfoEd for UConn Health Now Available

The Office of the Vice President for Research (OVPR), Research IT Services would like to notify UConn Health researchers and administrators that the scheduled upgrade to the InfoEd portal for UConn Health is complete and the system is available for use as of 7:00 AM on Monday, August 21, 2017. If you are still seeing the InfoEd upgrade in progress page, please perform a hard refresh (Windows: hold down Ctrl and press F5; Mac: hold down ⌘ Cmd and ⇧ Shift key and then press R) or clear your browser’s cache.

We appreciate your patience and cooperation during the upgrade. If you are unable to access InfoEd or encounter issues utilizing the system, please contact the OVPR eRA Help Desk at era-support@uconn.edu or 860-486-7944.

Sincerely,
Khamis Abu-Hasaballah, Ph.D.
Assistant Vice President, Research IT Services
Office of the Vice President for Research
University of Connecticut

UConn Health InfoEd System Unavailable: 6 PM 8/16 – 8 AM 8/21

The Office of the Vice President for Research (OVPR), Research IT Services would like to notify UConn Health researchers and administrators that the InfoEd portal for UConn Health will be offline between 6:00 PM, Wednesday August 16, 2017 and 8:00 AM, Monday August 21, 2017 for a planned upgrade of the system. During the planned maintenance period, access to the UConn Health InfoEd portal will be unavailable. This outage does not affect the submission of proposals to external sponsors, as they are not submitted through InfoEd. Also, InfoEd for Storrs/regional campuses is not affected and will remain operational for those users who utilize both information systems.

We appreciate your understanding and cooperation as we upgrade the system to bring you additional functionality, enable system improvements, and correct defects. Should you have any questions, please contact the eRA Help Desk at era-support@uconn.edu or 860-486-7944.

Sincerely,
Khamis Abu-Hasaballah, Ph.D.
Assistant Vice President, Research IT Services
Office of the Vice President for Research
University of Connecticut

Topaz Elements Upgrade – System Unavailable

May 4, 2017 5:00 PM – May 8, 2017 8:00 AM

Updated: April 26, 2017

System Upgrade Planned:
The Office of the Vice President for Research (OVPR), Research IT Services will be working with Topaz Technologies to upgrade the Topaz Elements Animal Protocol and Animal Ordering system to version 3.3 beginning Thursday, May 4, 2017 at 5:00 PM and continuing over the weekend. Service is expected to be restored by Monday, May 8, 2017 at 8:00 AM. The planned upgrade is to improve performance, correct bugs encountered in prior versions of the software, and roll out new features and functionality that have become available since the release of our current version.

Effect on Services:
During the planned outage, users will not be able to login to the system to view, edit, submit, or review animal protocols and orders.

User Required Actions:
Users should save all work and log out of the system prior to the above maintenance window. Users will be able to resume normal use of Topaz Elements upon resumption of service once the maintenance period ends.

If you have questions, please contact the Office of the Vice President for Research eRA Help Desk at era-support@uconn.edu or 860-486-7944.

Sincerely,

eRA Help Desk
Office of the Vice President for Research
Research IT Services
University of Connecticut

UConn Health InfoEd System Unavailable: 5/5 – 5/7/17

May 4, 2017 7:00 PM – May 8, 2017 8:00 AM

The Office of the Vice President for Research (OVPR), Research IT Services would like to notify researchers and administrators that the UConn Health InfoEd portal serving sponsored proposals for the Farmington campus and technology transfer cases will be offline for maintenance between 7:00 PM, Thursday May 4, 2017 and 8:00 AM, Monday May 8, 2017. The database that services the UConn Health system will be moving from the OVPR’s server to be hosted by University IT Services (UITS). The move is necessary to replace database hardware that is approaching its end of life. It is also an interim step for a planned upgrade of the UConn Health InfoEd system later this summer.

During the planned outage period, access to the UConn Health InfoEd portal will be unavailable. Users will not be able to login, create, modify, or view proposals and technology transfer disclosures, cases, protection filings, or agreements. Once service is restored, users will be able to login and interact with the system normally.

We appreciate your understanding and cooperation as we conduct this necessary move. Should you have any questions, please contact the eRA Help Desk at era-support@uconn.edu or 860-486-7944.

Research IT System Maintenance on March 5, 2017

The Office of the Vice President for Research (OVPR), Research IT Services will be performing network maintenance in our data center on Sunday, March 5, 2017, from 9:00 AM to 12:00 PM.

Effect on Services:

During the planned outage, users will not be able to login or interact with the following information systems:

  • InfoEd for UConn Health – All modules including Proposals and Technology Transfer
  • InfoEd for Storrs/Regional Campuses – All modules including Proposals, Human Subjects/IRB, Lab Animal Protocols/IACUC, and Financial Conflict of Interest
  • Effort Reporting and Commitments (ERC) System for UConn Storrs/Regional Campuses
  • Web applications on secure.vprge.uconn.edu including Faculty Travel Funding Request Form, SPS Pre- and Post-Award Dashboards, Current & Pending Support, FFATA and RCR Reporting
  • Internal Funding System
  • eRA Help Desk Self Service Portal and Request Tracker System
  • FileMaker server and associated applications including the UConn-Storrs Environmental Health & Safety Lab Inspection System
  • OVPR Departmental File Share
  • Other OVPR hosted applications

User Required Actions:

Users should save all work and log out of the affected systems listed above prior to the maintenance window.

Users will be able to resume their usage of the system upon resumption of service.

We apologize for any inconvenience this may cause. If you have questions, please do not hesitate to contact the Office of the Vice President for Research eRA Help Desk at era-support@uconn.edu or 860-486-7944.

Sincerely,

eRA Help Desk
Office of the Vice President for Research
Research IT Services